Privacy

Privacy Policy

Last updated: 9 November 2026

This policy explains how the Mystic Mist menu app (“the app”) handles your information. The app is published by Mystic Mist, Burj Plaza, Downtown Dubai, United Arab Emirates. It is built to show our menu, so it collects as little as possible.

What the app collects

The app does not ask you to create an account or sign in. To browse the menu you do not need to give us any personal information.

If you choose to send feedback, the app sends us the first name and last name you enter, your ratings, any comments you write and the venue you are visiting. Feedback is sent only after you tick the box to consent to the processing of your personal data.

What stays on your device

Your favourites, your language choice, your allergen filter and the selected venue are saved only on your device. Menu photos are kept in a temporary cache on your device so the menu opens quickly. This information is not sent to us, and it is removed when you delete the app.

What the app does not collect

The app does not access your location, contacts, photos, camera or microphone. It does not use advertising identifiers, it does not track you across other apps or websites, and it does not contain third-party advertising or analytics tools.

How we use your information

We use feedback only to read it, respond to it and improve our venues and service. It is stored in our menu system and sent by email to the team of the venue concerned.

When the app loads the menu, our server receives the technical information needed to deliver it, such as your IP address and the time of the request. Like any internet service, this may be recorded to keep the service secure and working.

Sharing

We do not sell your information. We share it only with the technology provider that hosts and maintains our menu system on our behalf, and with authorities where the law requires it.

How long we keep it

We keep feedback for as long as we need it to handle your comments and improve our service, unless the law requires us to keep it longer. You can ask us to delete it at any time.

Your rights

You can ask us to access, correct or delete the personal information you sent us through the app, or withdraw your consent, by contacting us using the details below. We will answer within a reasonable time and in line with applicable data protection law.

Children

The app is a menu for our guests and is not directed at children. We do not knowingly collect personal information from children.

Changes to this policy

If we change this policy, we will publish the new version on this page and update the date above.

Contact us

For any question about your privacy or your data, write to us or call us: